Our normal delivery times are 5-7days. Note! Orders placed on weekends will be sent on the monday at the earliest.
Should delays in delivery occur (without us notifying you of longer delivery time), please contact us by email address: email@example.com
All prices in the store are quoted in Euroand all prices are inclusive of VAT.
We reserve the right to change prices due to a change in prices from the supplier, misprint in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
When purchasing goods on the website, you as a customer have a statutory 5 day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When using your right of withdrawal:
You have to let me know you're sorry. The message should be sent to us firstname.lastname@example.org. Your message should make your name, address, e-mail address, order number and the items to which the return is valid.
You should return the products to us immediately and at the latest within the statutory 7 days after the withdrawal notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the original value of the item in case of used or damaged product.
5.2 The right of withdrawal does not apply to:
Products which have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Custom made product, which has been tailored specifically for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly consented to the start of the service without a right of withdrawal.
goods that can deteriorate rapidly, such as food;
Loose numbers of newspapers or magazines. For more on the statutory right of withdrawal.
Complaint och klagomél
We inspect all products before sending them to you. Should the product still be damaged or faulty when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective product.
The complaint shall be sent immediately after the defect has been detected.
6.1 How do you proceed with a complaint?
Any errors and defects should always be complained to email@example.com where you enter your name, address, email address, order number and a description of the defect.
If we fail to correct the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in case of approved complaints.
We reserve the right to refuse a complaint if it is found that the goods are not defective in accordance with applicable consumer protection legislation.
We accept no liability for indirect damages that may arise from the product.
We accept no liability for delays/errors due to circumstances outside the company's prevailing (Force Majeure). These circumstances may include, for example, labour dispute, fire, war, government decision, reduced or non-delivery from supplier.
Furthermore, no responsibility is taken for any changes in products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try to expose the products as accurately as possible.
Information om Cookies
Electronic Information Act provides that visitors to a website must be informed for the purposes of privacy that cookies are used. The information in the cookie is possible to use to follow a user's browsing. Cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
By shopping at Brands of Sweden you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
Brands of Sweden is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in cases where you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
Below information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is a personal data? A personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store? In order to handle your order and answer questions related to your order (customer service), we store your first name and surname, address, phone number, email address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed in order to fulfill the contract with you. Marketing, promotions and similar mailings are done with your consent.
10.4 What data are shared and for what purpose?10.4.1 Payment provider
When carrying out purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay by invoice, the social security number is also saved at the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are:
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification. The freight companies we work with are: GLS, DHL
If you have chosen to subscribe to our newsletter, your first name, surname and email address are shared with our newsletter provider. This is to keep you up to date with information and offers for marketing purposes. We use for sending newsletters.
10.5 Right of access
You have the right to receive extracts of all information about you with us. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is deficient.
10.7 The right to be forgotten
You can ask at any time that the data relating to you be deleted. There are few exceptions to the right to erasure, such as whether it is to be retained in order for us to fulfil a legal obligation (for example, under the Accounting Act).
10.8 Responsible for data protection
Brands of Sweden is responsible for storing and processing personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner. We use a wikinggruppen´s platform.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online on the website. The amended terms are considered for accepted in connection with orders or visits to the website.
Controversy and choice of law
In the event that disputes cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the General For residentsof another Eu country, you can file complaints online through the European Commission's dispute mediation platform, see http://ec.europa.eu/consumers/odr
Brands of Sweden firstname.lastname@example.org
Tel. (+36) 30 013 7318
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